Job Status: open

Position Title: Team Lead Customer Care Center

Position Based In: Islamabad – Pakistan 

Employer's Detail: A leading Broadband Company

Gender: Equal Opportunity Employer

Professional Qualification / Experience:

• Master degree from reputed University.
• 6-8 years experience in relevant field.

Responsibilities:

• Managing customer Turn Around Time.
• Providing excellent customer services experience to the customers.
• Manager PB/Sales return.
• To run Care Centre as profit Centre.
• Achieve sales / Sales return and bill collection target.
• Data analysis for the productivity of the Centre and his / her team members.
• Ensure that all administrative issues related to CC are resolved timely.
• Training of team members and timely replacement hiring.
• Ownership of Care Centre in all ways.